with the words below. Dialogue 2 extension John John contact engaged : Good morning! This is John Martin. Secretary: Good morning, Mr. Martin. How can I help you? line John John call back Secretary: Just a moment please. I'm afraid the (8) is busy at the moment. OTEAM elt publishing : I'm trying to (6) Mrs. Smith, but I can't. Could you put me through to number 4312, please? Secretary: The line is (9). you (10) : OK, madam. Thank you. : Sorry, I can't understand you. *********** now. Can later?​